FAQs

1. How do I track my order?

We use a global tracking system https://www.17track.net/en

If you need further information, please email us at contact@olive-i.co.uk and we will contact the supplier for more information.

2. When will I receive my order?

Arrival times may vary on the item location.  Our items are shipped directly from our suppliers overseas.  Some products are shipped from the Netherlands, China, Singapore and Hongkong.  Some products are in the UK. Arrival times are between 7-14 days. Sometimes longer for suppliers seriously affected by COVID-19 restrictions.

3. Can I return my order? 

Yes you can return it in our UK storage facility unused in its original condition.

You can print a return label here.

4. I cannot find the item I need. Can I ask you to source an item for me?

We will try our best to source an item for you.  Please send us an email with the product specification or desciption.

5. Do I need to register to buy from your website?

Registration is not required. 

6. Do you ship wordlwide?

Yes we ship to most countries.

7. Which courier do you use?

Most of the items will be delivered by the local carrier such as Royal Mail (UK), PostNL (Netherlands), etc. Some of our suppliers may use other courier services such as DPD, Hermes, etc.

8.  Can I pay with my local currency?

Yes, in most cases, the site adjusts to your local or common currency.  This is also converted instantly if you use PayPal.  You may also use the currency menu on the top right hand corner of the site, just beside the shopping cart icon.

9. Do you offer a wholesale discount?

Yes we can, please email us your requirements.

10. What payment options are available?

We accept major credit cards, PayPal, ApplePay, AmazonPay, Google Pay and installments via Klarna.

11. What do I do if I received an error message in my order?

Please send us an email on contact@olive-i.co.uk so we can have a look and fix it for you.

12. Why was my order declined or cancelled?

Some orders may be cancelled due to security reasons.  This may be due to incorrect card information, etc.  We do not process orders that are flagged unfortunately. Our site is equipped with a security app that may refuse processing an order even if the payment went through.

In some cases, our supplier may not also be able to supply the item/s due to very high demand.